We have the answers to all your questions!
For your convenience, we’ve provided answers to our most commonly asked questions. If you can’t find what you’re looking for here at Luxury Vibrators Vancouver frequently asked questions please contact us and we’ll get back to you within a few hours.
Frequently Asked Questions
LuxuryVibrators.ca
Customer Service
If you’re located in the United Sates, the prices displayed are US dollars (USD).
If you’re located in Canada, the prices displayed are in Canadian dollars (CDN).
Luxury Vibrators accepts Visa, Master Card, AMEX through Paypal
With the exception of Persian Palm products, most orders are packaged the same day and ship that afternoon or within 24 hours depending on the time of the order. Orders placed on Friday afternoons or over the weekend are processed within 24 hours and shipped on Monday.
If you can’t find what you’re looking for please contact us. We carry many new and bestselling Luxury products but can always locate older ones if needed.
Privacy & Security
LuxuryVibrators.ca has partnered with PayPal, a leader amongst online payment gateways to offer a seamless & secure shopping experience. Paypal is a trusted payment gateway system used by millions of people all over the world! PayPal uses international PCI compliance standards for the processing & storage of your credit card data, meaning you can shop with confidence knowing LuxuryVibrators.ca will never see nor possess any of your credit card information.
All our packages are shipped in a standard box, discreetly packaged with non-descriptive labeling. No one will know what’s in your package but you.
Powered by Comodo, LuxuryVibrators.ca employs full 256 bit encryption to fully secure your interactions with us. You can trust that every effort to protect your privacy and information has been taken.
Shipping
At this time, we only ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska.
In the USA, shipping on purchases over $50.00 USD is free! Purchases with a total less then $50.00 USD before tax will incur a $15.00 USD shipping charge.
In Canada, shipping on purchases over $50.00 CDN is free! Purchases with a total less then $50.00 CDN before tax will incur a $15.00 CDN shipping charge.
LuxuryVibrators.ca ships from one of five distribution centers scattered across Canada and the United States. This enables us to provide our customers with the fastest shipping regardless of where you’re located within Canada or the United States. Packages are often received the next business day.
Here at Luxury Vibrators we often ship the same day, but all orders placed during a regular business day will ship within 24 hours. Orders placed over the weekend ship Monday (unless it’s a holiday). Most often packages arrive within a day or two, but could take up to ten business days. Certain items may take longer, (such as custom made orders) this is clearly mentioned in the product details.
Luxury Vibrators ships most orders in one package. That said on occasion items come in separate packages to ensure speed, you won’t be charged for shipping twice!
Items that are refused or sent back are subject to a 20% re-stocking fee. Please double check the address when placing your order.
Returns
If the products received is defected, it must be reported within 5 days of receipt. Contact us for a replacement.
Due to the intimate nature of our products, all sales are final.
Here at Luxury Vibrators we pride ourselves in offering the low prices on all products, but if you do find something cheaper let us know and well do our best to beat it. We know how important it is to purchase from a website you trust, so we’ll do our very best to provide great prices, fast discreet shipping, and superior customer service.