If you’re located in the United States, the prices displayed are US dollars (USD).
Frequently Asked Questions
The Product Experts here at LuxuryVibrators.ca have the answers to all your sex toy & luxury Vibrator questions! For your convenience, we’ve broken down into categories and provided answers to our most commonly asked questions.
If you can’t find what you’re looking for here at Luxury Vibrators Vancouver Frequently Asked Questions, please contact us and we’ll get back to you within a few hours.
Product Specific Questions?
Check out Blog for Reviews, Comparisons and Video Introductions!
Customer Service


If you’re located in Canada, the prices displayed are in Canadian dollars (CDN).
Outside of Canada & the United States, prices displayed are by default Canadian dollars (CDN).
With the exception of Persian Palm products, most orders are packaged the same day and ship that afternoon or within 24 hours depending on the time of the order. Orders placed on Friday afternoons or over the weekend are processed within 24 hours and shipped on Monday.
Privacy & Security

All our packages are shipped in a standard box, discreetly packaged with non-descriptive labeling. No one will know what’s in your package but you.
Powered by Comodo, LuxuryVibrators.ca employs full 256 bit encryption to fully secure your interactions with us. You can trust that every effort to protect your privacy and information has been taken.
Shipping

At this time, we only ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska.
In the USA, shipping on purchases over $50.00 USD is free! Purchases with a total less then $50.00 USD before tax will incur a $15.00 USD shipping charge.
In Canada, shipping on purchases over $50.00 CDN is free! Purchases with a total less then $50.00 CDN before tax will incur a $15.00 CDN shipping charge.
LuxuryVibrators.ca ships from one of five distribution centers scattered across Canada and the United States. This enables us to provide our customers with the fastest shipping regardless of where you’re located within Canada or the United States. Packages can often be received the next business day.
Here at Luxury Vibrators we often ship the same day, but all orders placed during a regular business day will ship within 24 hours. Orders placed over the weekend ship Monday (unless it’s a holiday). Most often packages arrive within a day or two, but could take up to ten business days. Certain items may take longer, (such as custom made orders) this is clearly mentioned in the product details.
Luxury Vibrators ships most orders in one package. That said, on occasion items come in separate packages to ensure timely delivery but you won’t be charged twice for shipping.
Returns
If the products received is defected, it must be reported within 5 days of receipt. Contact us for a replacement.
Here at Luxury Vibrators we pride ourselves in offering low prices on all products, but if you do find something cheaper, let us know and well do our best to beat it. We know how important it is to purchase from a website you trust, so we’ll do our very best to provide great prices, fast discreet shipping, and superior customer service.
Frequently Asked Luxury Vibrators Questions
Don’t See the Answer to Your Question? Just Ask our Team!